Send the no-cool call to a certified tech, with the capacitor already on the van.
Boltwick matches AC and heating calls to certified techs, keeps the customer's window, and flags parts the van doesn't carry before anyone leaves the yard.
01
Field photo
fewer second visits for missing parts
Median across Boltwick crews in this trade, first six months
What the board checks
Three rules, before any job moves.
1
EPA 608 and gas certification on each tech's profile
2
Capacitors, contactors and filters checked against van stock
3
Maintenance agreements due this month, slotted into gaps
Typical jobs
No cooling · Furnace tune-ups · Heat pump faults · Mini-split startups
Summer is a queue problem
On a 34°C day the phones don’t stop. Dispatch is the bottleneck: someone has to know which tech is certified, who is nearest, and whose van has a 45/5 capacitor. Boltwick answers all three while the job is still in your hand.
Drop the call on a tech and the board shows the drive, the arrival time against the customer’s window, and any part that has to be picked up on the way. If the tech isn’t certified for refrigerant work, the drop is refused with a reason, not an error code.
Tune-ups without the spreadsheet
Maintenance agreements live on the customer record. Boltwick lists the ones due this month and suggests them for the quiet hour after lunch, so planned visits fill gaps instead of pushing out emergencies.